Return and Refund
We want you to be completely satisfied with your purchase at littleyoyo.ca and we're sorry if we are not able to meet your expectation.
Our policy is valid for a period of 30 calendar days from the date you receive your item. If you receive your order and are not satisfied, you may return the product for a refund, subject to the eligibility requirements and exclusions below. If the period of 30 calendar days has lapsed since you received your item, we can't, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must be unopened
- Product must be in original packaging
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Packaging condition
All products sold by littleyoyo.ca are brand new and supplied in their original manufacturer's packaging, where applicable. However, we cannot guarantee that boxes, plastic wrap, or other external packaging will arrive in perfect cosmetic condition.
Minor packaging wear may occur during manufacturing, storage, handling, or transit. Examples include light scratches or scuffs, small dents, creased corners, minor tears in outer cardboard, and loose, wrinkled, or slightly torn plastic wrap or shrink wrap.
When these conditions affect only the packaging and do not affect the product's condition, completeness, safety, or function, they are not considered product defects and do not qualify for returns, exchanges, refunds, or discounts on that basis. We do not guarantee packaging suitable for collectors or customers requiring a pristine box.
Damaged, defective, or incomplete products
If the product itself arrives damaged, defective, or incomplete, or if packaging damage appears to have compromised the product's protection or hygiene seal, please contact customercare@littleyoyo.ca with your order number and clear photos so we can assess the issue.
Nothing in this policy limits your rights under applicable consumer protection laws.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, please contact us via email customercare@littleyoyo.ca first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 56 Clarendon Dr, Richmond Hill, Ontario L4B 4P8. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to customercare@littleyoyo.ca
This document was last updated on October 26, 2026
